Our support team is available for product questions, regulatory queries, and operational issues. Registered distributors have access to priority support through the distributor portal.
Reach the right team directly. Each channel has a defined response time so you know when to expect a reply.
Questions about test performance, usage, result interpretation, or product specifications.
Email: technical@advanced-genetics.net
Response time: Within 1 business day
CE-IVD documentation, IVDR transition, local registration requirements, or quality management queries.
Email: regulatory@advanced-genetics.net
Response time: Within 2 business days
Order status, shipment tracking, delivery scheduling, or warehousing and packaging questions.
Email: logistics@advanced-genetics.net
Distribution agreements, pricing, territory discussions, or partnership development.
Email: partners@advanced-genetics.net
Use our contact form for any question that does not fit the channels above. We will route your enquiry to the appropriate team.
관심사를 등록하세요 — 파트너십 팀이 전체 제품 문서, 규정 파일 및 유통업체 약관으로 후속 조치를 할 것입니다. 약속이 아닙니다. 완전한 투명성을 제공합니다.
본 웹사이트를 운영하기 위해 필수 쿠키를 사용합니다. 추적 또는 마케팅 쿠키는 사용하지 않습니다. 계속하면 쿠키 정책에 동의하는 것으로 간주됩니다.