Our support team is available for product questions, regulatory queries, and operational issues. Registered distributors have access to priority support through the distributor portal.
Reach the right team directly. Each channel has a defined response time so you know when to expect a reply.
Questions about test performance, usage, result interpretation, or product specifications.
Email: technical@advanced-genetics.net
Response time: Within 1 business day
CE-IVD documentation, IVDR transition, local registration requirements, or quality management queries.
Email: regulatory@advanced-genetics.net
Response time: Within 2 business days
Order status, shipment tracking, delivery scheduling, or warehousing and packaging questions.
Email: logistics@advanced-genetics.net
Distribution agreements, pricing, territory discussions, or partnership development.
Email: partners@advanced-genetics.net
Use our contact form for any question that does not fit the channels above. We will route your enquiry to the appropriate team.
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